“Android is definitely in our roadmap, but we really wanted to get the iOS ones out as soon as possible because there are just so many people using those devices, right now” said Richard Cohene, marketing director at Beyond The Rack, Montreal. Beyond the Rack worked with Plastic Mobile to develop the app. What terrible online service and what an inconvenience.With 85-90 percent of mobile traffic coming from iOS devices, flash retailer Beyond the Rack has rolled out an iPhone and iPad application in time for holiday shopping.įorty-four percent of weekend and 30-35 percent of weekday sales for Beyond the Rack come from mobile, spurring the company to launch a deeper mobile experience. The employees in the store were very gracious and helpful.
#Beyond the rack app full
I contacted my “local” (1 hr away) Nordstrom Rack store and the customer service rep I spoke with immediately agreed with me that it was ridiculous and told me to bring the boots into the store which I did and received a full refund. I was furious that I had a useless pair of expensive boots. Mind you, I was also only a few days out from the start of their Christmas extended return window. After 30 minutes of pleading my case with a rep who kept reading me scripted answers and saying things like “yes, I understand and apologize for the inconvenience” neither she nor her manager were willing to budge on their 45 day return policy. It was not like I just changed my mind or decided I didn’t like the color! I was willing to do an exchange or in store credit. When I went to put them on for the first time, I realized they had sent me two left boots! I was outside of the 45 day return window but was hoping for an exception given the circumstances. I opened the box, took a quick look, and put them away for winter. I ordered an alternate pair which arrived fairly timely.
I was able to secure a refund on the lost boots, but I could not get a replacement because they were now out of stock. One arrived fairly timely and the other never showed up. After years of purchasing from them, this will be my last purchase. Customer service is ridiculously incompetent and stubborn. They still are refusing to accept fault for not shipping my complete order and are not planning to refund me for the dress that was missing. I responded that I reported the issue on the day that I received the box and that it was their mishap for shipping it late. Customer service responded that I should have reported the issue within the first 30 days. I again replied and informed customer service that no one stole the package…it was just missing an item that was not shipped. I received a second email stating that I need to contact my local police department to report theft. I contacted customer service again to make an inquiry on why I was not being refunded for an item that was not shipped. Today, I received an email stating that the refund was not approved. I contacted customer service immediately and the representative stated that they would submit the information. Instead, when I opened the untampered package, it contained only two of the three dresses. Received most of the items in a reasonable time but got a box on Janu(over 5 weeks post order date) with the last portion of the order which should have contained 3 dresses. Dishonest company, incompetent customer service
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